After successful checkout, an order confirmation should be sent to the email address provided during checkout. The confirmation normally includes your order number, purchased products, billing information, shipping address, and order total.

If you do not receive it, check your spam and promotional folders and confirm that the payment was completed. Contact us if payment appears successful but no confirmation is available.

Contact us as soon as possible at sales@varelialife.store. We will try to assist, but changes and cancellations cannot be guaranteed after processing, packing, customization, or shipment has begun.

Address corrections may be possible before processing is completed. Include your order number and the full corrected address. After dispatch, changes may need to be requested directly from the carrier and are not guaranteed.

Orders cannot always be modified after checkout. You may need to place a separate order. Contact us quickly, and we will confirm whether combined shipment is still possible.

Products in the same order may occasionally be shipped separately because of stock location, packaging requirements, product preparation times, or carrier arrangements. Separate tracking numbers may be provided.

Discount combinations depend on the promotion settings active at checkout. Unless a promotion specifically states otherwise, discount codes may not be combined. Only one code may be accepted for some orders.

A product may become unavailable, fail a final quality check, or be affected by a stock discrepancy. If we cannot fulfill part of an order, we may cancel and refund the unavailable product while shipping the remaining items.

Materials vary by design and may include stainless steel, metal alloy, 925 sterling silver posts, glass crystals, resin, enamel, acrylic, imitation pearls, plated finishes, darkened metal finishes, and decorative stone components.

Always review the product description for the specific material information associated with that item.

No. When a listing states “925 sterling silver post,” this generally refers only to the part passing through the ear. The decorative body, backing, chain, gemstone setting, or pendant may use other materials.

Unless a product page specifically identifies a stone as natural, decorative stones should be understood as glass crystal, resin, synthetic stone, acrylic, or another fashion-jewelry material.

We aim to represent colors accurately, but minor differences may occur because of screen settings, lighting, photography, reflective surfaces, stone effects, plating, and production variation.

Small differences in stone placement, surface texture, color distribution, polish, pearl shape, or hand-assembled details may occur. These variations do not necessarily indicate a defect.

Most fashion earrings are sold as a pair unless the product page states “sold individually,” “one piece,” or another quantity. Review the product title, description, and variant selection before ordering.

Skin sensitivity differs from person to person. Sterling silver posts and stainless steel components may be comfortable for many wearers, but we cannot guarantee that every product will be suitable for every allergy or sensitivity.

Do not wear a product if irritation occurs. Customers with known metal allergies should review materials carefully before purchase.

The listed necklace length generally measures the wearable chain from one end to the other and may exclude the extension chain or pendant unless stated otherwise. Choker fit varies according to neck circumference and the position where you prefer the piece to sit.

Adjustable rings allow limited size changes but are not designed to fit every finger. Choose a ring whose stated size range is close to your normal size. Adjust slowly and evenly.

Repeated bending may weaken the band, affect the finish, or loosen decorative settings. Adjust the ring only when necessary and avoid forcing it beyond its intended range.

Measurements are approximate and may vary slightly because of manual measurement, production tolerances, chain positioning, and three-dimensional decorative shapes.

For close-fitting chokers or wider rings, choosing the slightly larger option may offer more comfort. Check the individual product description and contact us before ordering if you need help interpreting a measurement.

Available methods are displayed at checkout and may vary by country, currency, device, and payment provider. Common options may include major debit or credit cards and supported digital wallets.

Checkout is processed through encrypted payment technology and approved payment providers. Varelialife does not normally receive your complete payment-card number.

Common reasons include incorrect card details, insufficient funds, billing-address mismatch, card restrictions, bank security checks, unsupported currency, or an expired card. Contact your bank if repeated attempts fail.

A pending authorization may appear while your bank verifies the transaction. An unsuccessful payment authorization usually disappears according to your bank’s processing schedule.

The checkout displays the transaction currency available for your session or market. Your bank may apply currency-conversion rates or international transaction fees when the payment currency differs from your account currency.

Check whether the payment was completed, then review your spam folder and confirm the email address used at checkout. Contact us with the payment date and amount if the transaction appears successful.

Most standard orders are prepared within approximately 2–5 business days. Personalized, made-to-order, promotional, or high-volume periods may require additional time.

Tracking is normally sent after dispatch. A label may be created before the first carrier scan, so tracking information can take 24–72 hours to appear.

Tracking may pause while a parcel travels between facilities, transfers between carriers, clears customs, or moves internationally. A pause does not always mean the parcel is lost.

Delivery dates are estimates rather than guarantees. Carrier delays, customs, weather, holidays, remote locations, and local delivery conditions may affect arrival.

The carrier may leave a notice, arrange another attempt, deliver to a pickup point, or request that you contact the local delivery office. Follow the instructions shown in tracking promptly.

Check the mailbox, reception area, safe locations, household members, neighbors, building management, and local carrier office. Contact us within seven days if the parcel remains missing.

Parcels may be returned because of an incomplete address, refused delivery, unpaid import charges, unsuccessful delivery attempts, or failure to collect. Additional shipping charges may apply before reshipment.

International orders may be subject to duties, taxes, handling fees, or customs charges imposed by the destination country. Unless collected at checkout, these charges are normally the customer’s responsibility.

No. Charges depend on destination rules, product classification, declared value, tax thresholds, and customs decisions. Contact your local customs authority for country-specific guidance.

The parcel may be abandoned, destroyed, or returned. Original shipping charges, return costs, customs charges, and other expenses may be deducted from any eligible refund.

Customs or the local carrier may request identification, payment confirmation, tax details, authorization, or product information before releasing a parcel. Respond promptly to avoid additional delays.

Contact us within 14 calendar days after confirmed delivery. Products must satisfy the conditions in our Return and Refund Policy.

For hygiene reasons, earrings and pierced jewelry generally cannot be returned after sealed packaging has been opened unless the item arrived damaged, defective, or incorrect.

Customers normally pay return shipping for unwanted or unsuitable products. If we confirm that an incorrect or defective product was sent, we may provide another return arrangement.

Contact us within seven days of delivery and include photographs showing the complete product, damaged area, packaging, and shipping label.

After an approved refund is issued, your bank or payment provider may require approximately 5–10 business days to display the funds.

Original shipping charges, optional delivery upgrades, import duties, and taxes paid directly to authorities are normally non-refundable unless required by law or caused by our error.

Contact us before returning the original product. Depending on stock and location, you may be asked to return the item and place a new order rather than complete a direct exchange.

We recommend removing all jewelry before showering, swimming, bathing, exercising, or entering a sauna. Water, chlorine, salt, steam, and sweat may affect finishes and decorative components.

Use a clean, soft, dry, lint-free cloth after wearing. Do not use toothpaste, abrasive brushes, household cleaners, strong polishing products, or chemical jewelry dips on mixed-material pieces.

Metal can react to moisture, air, skin chemistry, cosmetics, friction, storage, and frequency of wear. Surface change over time is common in fashion jewelry.

Store each piece separately in a dry pouch or compartment. Fasten necklace clasps, lay long earrings flat, protect raised stones, and keep sculptural details away from pressure.

We recommend removing jewelry before sleeping. Bedding, hair, body movement, and pressure can bend posts, pull chains, loosen settings, or damage decorative shapes.

Email sales@varelialife.store or use the Contact Us form on varelialife.store.

Most messages are answered within 1–2 business days. Requests submitted on weekends or public holidays may be reviewed on the next business day.

Include your full name, order number, checkout email, product name, tracking number where relevant, a clear explanation, and photographs when reporting damage or a product issue.

Check spam and promotional folders and confirm that your email address was entered correctly. Sending multiple messages about the same issue may make the conversation harder to follow.