Varelialife Customer Care
Return & Refund Policy
We want every Varelialife piece to arrive as expected. This policy explains return eligibility, non-returnable products, damaged-order support, return shipping, and how approved refunds are processed.
Days to Request
Contact us within 14 calendar days after confirmed delivery.
Days for Damage Reports
Report damaged, defective, or incorrect products within 7 days.
Business Days
Typical bank processing time after an approved refund is issued.
Return Process
Four steps from request to resolution
Please contact us before sending anything back. Returns shipped without authorization may not be accepted or identified correctly.
Contact Varelialife
Email sales@varelialife.store with your order number, the product name, the reason for the return, and clear photographs when relevant.
Wait for return instructions
If the request is approved, we will provide return instructions and the applicable return address. Do not return the parcel to the address printed on the original package unless instructed.
Pack the product securely
Products must be unworn, unused, undamaged, and returned with their original packaging, accessories, labels, and proof of purchase.
Inspection and refund
After the returned product is received and inspected, we will notify you whether the refund has been approved, reduced, or declined.
Eligibility
Products must return in their original condition
Eligible products
Standard products may be returned when they are unused, unworn, free from marks or cosmetic residue, and complete with their original packaging.
Earrings and pierced jewelry
For hygiene reasons, earrings and pierced jewelry cannot be returned after the sealed packaging has been opened, unless the product arrived damaged, defective, or incorrect.
Final-sale and personalized products
Personalized, custom-made, altered, gift-card, clearance, and final-sale products are not returnable unless they arrive damaged or materially different from the confirmed order.
Damaged or incorrect orders
Inspect your order promptly after delivery. Contact us within 7 days if an item is damaged, defective, missing, or different from the product ordered.
Please include photographs of the product, packaging, shipping label, and visible damage. Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate resolution.
Return shipping costs
Customers are normally responsible for return shipping when returning an unwanted or unsuitable product. Original shipping charges are not refundable.
If we confirm that an incorrect or defective product was sent, Varelialife may provide a prepaid return method or reimburse reasonable return shipping costs.
Refund processing
Approved refunds are issued to the original payment method. Processing by banks and payment providers commonly requires an additional 5–10 business days.
Shipping charges, customs duties, taxes paid directly to authorities, and optional delivery upgrades are generally non-refundable unless required by law or caused by our error.
Cancellations and exchanges
Cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation after an order has entered processing, packaging, or shipment.
For a different product or size, contact us before returning the original item. Availability cannot be guaranteed until a replacement order is confirmed.
Start a return request
Email us with your full name, order number, product name, reason for return, and supporting photographs where applicable.
Email: sales@varelialife.store
Website: varelialife.store